FAQ

What types of water sports equipment do you offer?

We specialize in a wide range of water sports gear including kayaks (both traditional and inflatable), paddle boards (SUP), boats, sleds, fishing equipment, paddles, storage solutions, and accessories. Whether you’re kayaking, fishing, or paddle boarding, we have the gear for your adventure.

Are your inflatable kayaks durable for regular use?

Yes! Our NEW inflatable kayaks are made with high-quality, durable materials designed to withstand regular use in various water conditions. They’re perfect for adventurers who need portable, storage-friendly options without compromising on performance.

Do you offer replacement parts for your products?

Absolutely. We carry a wide selection of replacement parts including rudders, pedals, propulsion systems, handles, hatches, seats, backrests, and more. Check our “Replacement Parts” section to find what you need.

Where do you ship to?

Based in Houston, Texas, we ship globally to most regions worldwide. Currently, we do not ship to Asia and some remote areas. During checkout, you can enter your address to confirm if we deliver to your location.

What shipping options do you offer?

We provide two convenient shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipping
– Free Shipping: For orders over $50, processed in 1-2 days, delivered via EMS within 15-25 days after shipping

How long does order processing take?

We process all orders within 1-2 business days from our warehouse at 577 Pearcy Avenue, Houston, US 99694. This includes quality verification and careful packaging to ensure your gear arrives in perfect condition.

What is your return policy?

We offer a 15-day return policy from the date you receive your item. If you’re not completely satisfied with your purchase, please contact our support team at [email protected] to initiate a return.

What if my product arrives damaged?

We work with reputable logistics partners to ensure safe delivery, but if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We’ll quickly resolve the issue.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Do I need to create an account to place an order?

While creating an account allows you to track orders and save preferences, you can checkout as a guest without creating an account.

How do I maintain my kayak or SUP for longevity?

Rinse with fresh water after each use, especially after saltwater exposure. Store in a cool, dry place away from direct sunlight. For specific care instructions, check the product manual or contact our support team.

Where can I find assembly instructions for my product?

Most products include printed instructions. If you need additional assistance, email us at [email protected], and we’ll provide digital copies or guidance.