Welcome to Pelican Sport Shop! At Pelican Sport Shop (accessible from watersportssales.com), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

  • Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address, payment details (e.g., credit card information processed via secure gateways), and phone number.
  • Transaction Data: Details about your purchases, including products ordered, payment method, and order history.
  • Technical and Usage Data: We automatically collect information such as your IP address, browser type, device information, pages visited, and referring URLs. This helps us improve your shopping experience and site functionality.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, analyze trends, and personalize content. For more details, see the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use your information for the following purposes:

  • To process your orders, manage payments, and deliver products (e.g., kayaks, SUP gear, fishing equipment).
  • To communicate with you about your orders, account updates, promotions, and customer support inquiries.
  • To improve our website, product offerings, and customer service based on your feedback and usage patterns.
  • To prevent fraud and enhance security, ensuring a safe shopping environment for all our customers.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your data with:

  • Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process transactions. These providers adhere to strict security standards and do not retain your data for their own purposes beyond processing.
  • Shipping Partners: To deliver your orders globally (excluding Asia and some remote areas), we share necessary shipping details with trusted carriers.
  • Service Providers: We work with companies that help us operate our website, conduct analytics, and provide customer support. These partners are contractually bound to protect your data.
  • Legal Authorities: If required by law, we may disclose information to comply with legal processes or protect our rights and safety.

4. Data Storage and Security

Your data is stored securely on servers located in the United States and other regions where our service providers operate. We implement industry-standard measures to protect your information:

  • All transactions are encrypted using SSL technology, ensuring that your payment details remain confidential.
  • We never store complete payment information on our servers; this is handled by our secure payment gateways.
  • Access to your personal data is restricted to authorized personnel only, who are trained in data protection practices.
  • While we strive to safeguard your information, no method of transmission over the internet is 100% secure. We continuously update our security protocols to mitigate risks.

5. Your Rights

As a valued customer, you have the right to:

  • Access, update, or delete your personal information stored in your account.
  • Opt-out of marketing communications by clicking the “unsubscribe” link in our emails.
  • Request information about the data we hold about you and how it is used.
  • Withdraw consent for data processing, where applicable, though this may affect your ability to use certain features.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for site functionality, such as remembering items in your cart during checkout.
  • Analytical Cookies: Help us understand how visitors interact with our site (e.g., pages viewed, time spent), allowing us to improve design and content.
  • Marketing Cookies: Used to deliver relevant ads based on your interests and browsing history.

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Pelican Sport Shop
577 Pearcy Avenue, HOUSTON, US 99694
Email: [email protected]

Thank you for trusting Pelican Sport Shop with your adventures. We’re here to ensure your experience with us is secure, enjoyable, and focused on what matters most—exploring the waters with peace of mind.